Privacy Policy
We promise you
This privacy policy explains the information collected by Shenzhen Digitech Co., Ltd. and its affiliates (hereinafter referred to as Digitech or us), the reasons for our collection, and how you can update, manage, export and delete your information. If we ask you to provide certain information in order to verify your identity when using Ditech products or services, we will only use this information in strict compliance with this privacy policy and/or our user terms and conditions. For more information, see the product or service section.
This privacy policy is designed with full consideration of your needs; it is very important that you fully understand our personal information collection and use policy and are convinced that you will ultimately have the right to control the personal information provided to Ditech.
In this privacy policy, "personal information" refers to the information itself or data that can identify a specific individual after being contacted with other information of individuals that Ditech can access. Such personal information may include, but is not limited to, information you provide to us or uploaded information, device information, etc. Please read further the types of information we collect when using our services or products.
By using Ditech products or services, you trust us to provide us with your information. We are committed to complying with the EU General Data Protection Regulation 2016/679 ("GDPR") and any locally applicable data protection laws, such as the laws and regulations of the People's Republic of China. We are committed to complying with applicable laws (including the data protection laws of your location) to protect the privacy, confidentiality and security of your personal information. At the same time, we promise all our employees and agents to fulfill these obligations.
Bikewise Pro and Bikewise Pro are the application names (hereinafter referred to as Bikewise Pro)
Finally, what we want is to bring the best experience to our users. If you have any questions about the data processing practices outlined in this privacy policy, please contact us.
Email: support@riding-evolved.com
Please be sure to provide the correct contact information so that we can respond to you in time.
What information we collect and how we use it
Types of information collected
We collect information for the purpose of providing better products and services to all users who use us.
We will only collect information required for specific, clear and legitimate purposes, and will not further process information in a way that is inconsistent with these purposes.
We may collect the following types of information (which may or may not be personal information):
Information you create or provide to us:
When you create a Bikewise Pro account, you will provide us with your personal information, including your user name, password, mobile phone number (only in China), email, nickname, gender (optional), and your choice Represents your own image, the channel you used to register for this account.
Information collected when you use our products and services:
Device information: Information related to your device. For example, IMEI number, MAC address (Android version only), device model name, device operating system, device type, system and performance information, device manufacturer information and network operator we may collect and use information such as Bikewise Pro account number.
Vehicle information: Information related to your vehicle. For example, your Bluetooth MAC address, serial number, speed, mileage, battery information, cruise control, tail light settings, energy recovery intensity, firmware version, body temperature.
Location information (only applicable to specific services/functions): When you use the Bikewise Pro app with the track riding function, the app will collect your location information in the background to show your riding track. Do not use this function Your location information is not collected.
Log information: information related to your use of our equipment. For example, we may collect network request information, standard system logs, crash information, and other anonymous identifier technologies. This information will be stored locally and will not be sent to us unless you request it. Please note that this information is only used to solve the problem and we will not save it to the server.
Feedback information: We will collect feedback information after the product is sold. Feedback information will include user feedback questions, such as photos, text, contact information, app version, mobile type (iOS or Android), and our feedback time.
The purpose of collecting personal information is to provide you with products and/or services and to ensure that we comply with applicable laws.
We collect information to provide all users with better products and services.
We may use your personal information for the following purposes:
To provide, process, maintain, improve, and develop our products and/or services provided to you, including after-sales service and customer support, as well as services provided through equipment or websites.
Communicate with you about your equipment, services, or any general inquiries (such as updates, customer consulting support, information about our activities, notifications), etc.
Analyze and develop statistical information related to the use of our products and services to better improve our products and services.
Optimize the performance of the device.
Store and maintain information related to you for use in our business operations or fulfill legal obligations
Provide local services without communicating with the server.
Regarding how we use your information (which may contain personal information), more examples are provided below.
Create your Bikewise Pro account. The personal information collected when creating a Bikewise Pro account via a mobile device is used to establish a user's personal Bikewise Pro account and profile page.
Display vehicle information. When the device is connected via Bluetooth, your vehicle information will be displayed. You can check the device information through our app, such as speed, mileage, battery information, firmware model and related settings.
Provide location-based services. When using the Bikewise Pro app with track riding function, your access location is required. You can turn off this setting at any time by entering the device settings or stopping the use of the application function.
aftersale service provided. If you request after-sales service, we will use your log information. This information will be sent to the after-sales engineer via e-mail. Please note that this information is only used to solve the problem and we will not save it to the server.
Direct promotion
With your explicit consent in advance, we may use your email address and Bikewise Pro account to provide you with promotional materials related to Ditech's products and services. We strictly abide by the data protection laws of your location (which may contain relevant requirements for independent express consent), and will only use your personal information when we have obtained your prior express consent, or when you express no objection through actions or instructions. You have the right to terminate our use of personal data planned for direct marketing. If you no longer wish to receive certain types of emails, you can send an email to support@riding-evolved.com, we will not transfer your personal data to our business partners for our business partners For direct promotion.
How we share your information
Except for the following exceptions, we will not share your personal information with any company, organization, or individual other than Ditech.
With your prior express consent:
When we obtain your prior express consent, we may sometimes disclose your personal information to the third-party service providers and affiliates listed in this section in accordance with this privacy policy and applicable local data (regulations) in order to provide the products you request Or service.
In the various situations described in this section, we ensure that you, Digitech will only share your personal information according to your authorization. Your authorization to Ditech will enable secondary processors to process your personal information. You should understand that in any of the situations described below, when Ditech shares your personal information with a third-party service provider, Ditech will stipulate the practices and obligations of the third party through contracts and comply with applicable local data protection laws. And this privacy policy. Ditech will ensure through contracts that third-party service providers comply with the privacy standards applicable to them in your jurisdiction.
· Your location information. We will use Google Maps to collect your location information (location to the range of the city) so that you can display your riding track information when using the track riding function.
· Important notice information is released. We will send important notices permitted by law to your email address or application program interface. Important information will include recall information, mandatory repairs and maintenance information.
· Google data analysis service. We will use the Google data analysis service to analyze the de-identified information to predict the development trend of products and services.
Information sharing between our group and third-party service providers
In order to smoothly engage in business operations to provide you with all the functions of products and services, we may from time to time provide other affiliates or our third-party service providers (our mailing shops, delivery service providers, telecommunications companies, data Centers, data storage facilities, customer service providers, advertising and promotion service providers, agents representing Digitech) disclose your personal information. Such third-party service providers may process your personal information on behalf of Ditech, or one or more of the above items. If you no longer wish to allow us to share this information, please email us at support@riding-evolved.com. Please make sure to provide your correct contact information so that we can respond to your request in a timely manner.
In addition, we may share de-identified information and statistics with third parties (such as advertisers on our website) in an aggregated form for commercial purposes; we may share general usage trends of our services with them, such as when purchasing certain The number of customers in certain products or certain groups of people engaged in certain transactions.
For legal reasons
When required by applicable laws, Ditech may disclose your personal information without further consent.
For the avoidance of doubt, Ditech may collect, use or disclose your personal information without your consent within the circumstances and scope expressly permitted by the local data protection law, in order to protect our rights, protect your safety or the safety of others , Comply with the requirements of the local government, when assisting in the investigation of illegal activities, you may disclose your information without your consent.
Security
Ditech's safety measures
We are committed to ensuring the security of your personal information. In order to prevent unauthorized access, disclosure or other similar risks, we have implemented reasonable physical, electronic and management measures and procedures to protect the information we collect from your Ditech products, services and Ditech websites. We will take all reasonable measures to protect your personal information.
For example, when accessing your Ditech account, you can choose to use our two-step verification process to improve security. When you send or receive data from Ditech equipment to our server, we ensure that they are encrypted using Secure Socket Layer ("SSL") and other algorithms.
All your personal information is stored on secure servers and protected in controlled facilities. We classify your data based on importance and sensitivity, and ensure that your personal information has the highest level of security.
During transmission, we use encryption technology to keep your data confidential.
We have the ability to ensure the continuous confidentiality, integrity, availability and recoverability of processing systems and services.
We have the ability to restore the availability and accessibility of personal data in a timely manner in the event of a physical or technical accident.
We regularly test visits and evaluate the effectiveness of technical and organizational measures to ensure the safety of processing measures.
We restrict our employees' access to your personal information. We guarantee that employees and third-party service providers who use this information to help provide you with products and services have strict contractual confidentiality obligations. If they fail to fulfill these obligations, they will be disciplined or terminated. We also have special access control for cloud storage. In summary, we regularly review information collection, storage and processing practices, including physical security measures, to prevent any unauthorized access and use.
We will take all feasible measures to protect your personal information. However, you should be aware that the use of the Internet is not always safe. Therefore, we cannot guarantee the security or integrity of any personal information when it is transmitted in both directions via the Internet.
What can you do!
You can play a role in protecting the security of your personal information by not disclosing your login password or account information to anyone (unless that person is formally authorized by you).
Ditech Technology is not responsible for the security omissions caused by the third party's access to your personal information due to your failure to maintain the privacy of your personal information. Notwithstanding the above provisions, if any other user on the Internet uses your account without authorization or any other security breach, you must notify us immediately.
Your assistance will help us protect the privacy of your personal information.
Retention policy
If it is necessary to achieve the purpose of collecting information, or to comply with applicable legal requirements or permits, we will always retain personal information.
We will keep your information (including your personal information) until it is no longer necessary to provide you with our products or services or until your account is deleted or you choose to reset the product to factory default settings (whichever occurs first) ). Please pay attention to the following example, we will delete your information. Deletion means irreversible erasure and you will not be able to recover your information in the future.
Example 1: On some specific products, if you reset the device to the on-site mode, your personal information will be erased. You can reset it through the settings option in the app. Please note that restoring the factory settings is irreversible, and you need to make sure that you no longer need to keep this information.
Example 2: If you request to delete your information, your request will be verified to be made by you and will be deleted within a reasonable time limit.
Example 3: If you cancel or delete your Bikewise Pro account, personal information will be deleted six months from the date of cancellation or deletion.
Access other functions on your device
Our app may access certain functions on your device, such as Wi-Fi network status, and other functions. This information is used to allow these applications to run on your device and allow you to interact with them. At any time, you can revoke the permission by closing the app at the device level or contacting us at support@riding-evolved.com
You can control your information!
Control settings
Digitech recognizes that everyone has different concerns about privacy. Therefore, we have provided some examples to illustrate the various methods provided by Digitech for you to choose to restrict the collection, use, disclosure or processing of your personal information, and to control your privacy settings:
· Turn on or off the location access function;
· Log in or log out of Bikewise Pro account;
· Turn on or turn off other services and functions that handle sensitive or personal information.
If you have previously agreed to our use of your personal information for the above-mentioned purposes, you can change your decision by contacting us in writing or sending an email to support@riding-evolved.com at any time.
Access, update or correct your personal information
You have the right to request access to and/or correction of any personal information we hold about you. When you update your personal information, we will ask to verify your identity before we process your request. Once we have obtained sufficient information to process your request to access or correct your personal information, we will respond to your request within the time specified by the applicable data protection law.
If you request, we usually provide a free copy of your personal information collected. If you request additional identical information, we will charge a reasonable fee for actual administrative costs in accordance with applicable laws and regulations.
If you wish to request access to the personal data we hold or if you believe that any information we hold about you is incorrect or incomplete, please contact us as soon as possible or send an email to the email address provided below. Email: support@riding-evolved.com.
You have the right to ask us to erase your personal information.
You have the right to request restriction of the processing of your personal information.
You have the right to request that you not be the subject of automatic processing, including user portraits, that is, automatic processing behaviors that have legal consequences or similar serious effects on you.
You have the right to request that your personal information be received in an orderly manner and in a common format that can be transmitted to other data processors.
Withdraw consent
You can revoke your consent to the collection, use and/or disclosure of your personal information that we hold or control by submitting a request. This can be done through support@riding-evolved.com. We will process your request within a reasonable time after you make the request, and will no longer collect, use and/or disclose your personal information in accordance with your request.
Please note that withdrawing your consent will result in certain legal consequences. Depending on the scope of your withdrawal of consent to allow us to process your personal information, this may mean that you cannot enjoy Ditech's products and services.
data transmission
Please note that data protection laws vary from country to country, and some countries provide more protection than others. No matter where your information is processed or transmitted, we will take the same protection measures in accordance with this privacy policy. We will also comply with specific legal regulations, such as the data transfer requirements in the GDPR.
We would also like to explain to you the technical measures adopted to protect international data transmission:
We use encryption technology to keep your data confidential during transmission.
We have the ability to ensure the continuous confidentiality, integrity, availability and recoverability of processing systems and services;
We have the ability to restore the availability and access rights of personal data in a timely manner in the event of a physical or technical accident;
We regularly conduct test evaluations and evaluate the effectiveness of technical and organizational measures to ensure the safety of processing.
The following are practical self-inspection measures that we strongly recommend that you pay attention to and review regularly:
Safe and compromised account
1. Help the compromised account
2. Help the hacked account
Help my compromised account
If your account is compromised but you can still log in, this page will help you protect your account and prevent harmful behavior. If you are unable to log in to your account, please submit a support request to support@riding-evolved.com for assistance.
Has my account been compromised?
Have you:
See unconscious direct messages sent from your account
Receive a notification from us that your account may have been compromised
Received a notification from us that your account information has changed, but you haven’t changed it
Notice that your password is no longer valid, and you will be prompted to reset your password
If you answered "yes" to any of the above, please follow these steps:
1. Change password
Please change your password immediately from the "Password" tab in the settings, or click "Request password reset". Please choose a strong password that you have not used before. If you can’t log in, your account may have been hacked.
2. Make sure your email address is safe
Make sure that the email address connected to your account is secure and that you are the only person who can access that address. You can change your email address in the app and then visit the "Account Settings" tab.
Your account should now be safe, and you shouldn’t see ongoing unexpected account behavior. If you still encounter this issue, please file a support request for assistance.
Protect your account with simple precautions
If your account has been compromised, please take the following additional precautions:
Scan your computer for viruses and malware, especially if you continue to be notified of unauthorized account behavior after changing your password.
Install security patches for your operating system and applications.
Always use strong new passwords that you do not use elsewhere, and are difficult to guess.
Consider using login authentication. Login verification does not rely solely on passwords, but introduces a second check to ensure that you and only you can access your account.
How was the account compromised? (Did someone hack my account?)
If you deliver your username and password to a malicious third-party application or website, or if your account is vulnerable due to a weak password, or a virus or malware on your computer is collecting the password, or you are On a damaged network, the above situations may lead to the problem of account damage.
An accidental update does not always mean that your account has been hacked. Sometimes, third-party applications may fail to cause unexpected behavior. If you notice strange behavior, changing your password and/or disconnecting will terminate the behavior, as the application will no longer be able to access your account.
Help my hacked account
If you believe you have been hacked and cannot log in to your account with your username and password, please follow these two steps:
1. Request a password reset
Request an email via the password reset form to reset the password.
Try to enter your username and email address, and make sure to check the reset email in the address associated with your account.
If you are able to log in after resetting your password, please check if your account is damaged and re-protect your account.
2. If you still need help, please contact the support department.
If you still can't log in, please contact us by sending an email to support@riding-evolved.com to submit a support request.
Although we will do our best to ensure the safe transmission of your data, we also want to explain to you that there is still a risk of data leakage, as follows:
When we adopt the best methods to protect your information, if you believe that your information has been leaked, the following situations may occur:
Receive spam/message from unknown source.
You may receive phishing emails or other emails that try to trick you.
The video you shared is posted to other public sharing sites.
Other regulations
minor
We believe that it is the responsibility of parents to supervise children's use of our products and services. However, our policy does not require obtaining personal information of minors or sending any promotional materials to such groups of people.
Digitech will not seek or attempt to seek to receive any personal information from minors. If parents or guardians have reason to believe that minors have submitted personal information to Ditech without their prior consent, please contact us to ensure that such personal information is deleted, and to ensure that minors unsubscribe from any applicable Ditech services .
Priority
If you agree to the applicable user agreement, and there is an inconsistency between such user agreement and this privacy policy, such user agreement shall prevail.
Update of privacy policy
We will review the privacy policy on a regular basis. In order to reflect changes in our information practices, we may update this privacy policy. If we make a major change to this privacy policy, we will notify you via email (sent to the email address specified in your account) or on all Ditech websites or via mobile devices so that you can understand the information we collect and how we Use this information. Such privacy policy changes will be applicable from the effective date specified in the notice or website. We recommend that you check this webpage regularly for the latest information on our privacy practices. Your continued use of the products and services on the website, mobile phone and/or any other device will be deemed to have accepted the updated privacy policy. When we collect more personal information from you or we hope to use or disclose your personal information for a new purpose, we will obtain your consent again.
contact us
Shenzhen Digitech Co., Ltd.
Email: support@riding-evolved.com
Thank you for taking the time to understand our privacy policy!